Privacy Policy
Last updated 30 September 2026
This policy explains what we do with personal information when you visit walidtoolsprovider.com, fill in our form, pay us, or talk to us on WhatsApp. We have tried to write it in plain language rather than legal filler.
1. Who we are
The controller of your personal data is Walid Tools Provider. Contact: +212 675 020 029 on WhatsApp, or support@walidtoolsprovider.com.
2. What we collect
| Category | What it is | Where it comes from |
|---|---|---|
| Identity & contact | Name, WhatsApp number, sometimes an email address | You, on our form or in chat |
| Order | Plan bought, price, date, payment method, the plan you clicked | You and our payment provider |
| Payment | Confirmation that a payment succeeded, the last digits and brand of a card, a transfer reference or screenshot | Our payment provider, or you |
| Support | The messages you send us and our replies | |
| Technical & usage | IP address, device and browser type, pages viewed, which buttons were clicked, approximate location from the IP | Automatically, through cookies and similar technology |
We never receive your full card number, expiry date or security code. Card details are entered on the payment provider's own checkout and never reach our site or our records.
3. How we use it
- To deliver what you bought — creating and sending your login, and keeping track of when your access ends.
- To support you, answer questions, and fix things when a tool stops working.
- To take payment and to keep the accounting and tax records we are required to keep.
- To tell you that your access is about to end, and to offer a renewal.
- To detect and prevent shared logins, fraud, chargeback abuse and misuse of the workspace.
- To measure how our site and our advertising perform, and to improve both.
We do not sell your personal data. We do not rent out our customer list.
4. Our legal basis
Where the GDPR applies to you, these are the bases we rely on:
| Purpose | Basis |
|---|---|
| Delivering access, support, taking payment | Performance of our contract with you |
| Keeping accounting and tax records | Legal obligation |
| Renewal reminders to existing customers, fraud and sharing checks, improving the service | Our legitimate interests |
| Advertising cookies and marketing messages to people who are not customers | Your consent, which you can withdraw |
5. WhatsApp messages
We use WhatsApp as our main channel: it is how we deliver access and how we support you. When you give us your number and ask for access, you are asking to be contacted there.
We may send you service messages (your login, a reply to your question, a notice that your access is ending or has ended) and, if you are already a customer, occasional offers about our own service. You can stop the offers at any time by replying STOP in the chat; we will keep sending service messages while you hold an active plan, because they are part of what you bought.
Your messages travel through WhatsApp, which is operated by Meta and applies its own privacy terms to that traffic.
6. Who we share it with
We share only what each of these needs to do its job:
| Who | What for |
|---|---|
| Our payment provider | Taking card payments and telling us a payment succeeded |
| Our hosting provider | Serving the website and running the form that records your details |
| Google (Sheets, Analytics) | Storing our customer records, and measuring site traffic |
| Meta (Pixel, WhatsApp) | Measuring and targeting advertising, and messaging you |
| Banks, accountants, advisers, authorities | Processing payments, keeping our books, and where the law requires it |
We may also share data if our business is sold or transferred, in which case it stays protected by a policy at least as strict as this one.
7. Where your data goes
Several of the providers above are based in the United States or elsewhere, so your data is transferred outside your country and outside the EEA. Where the GDPR applies, those transfers rely on the safeguards those providers put in place, such as the European Commission's standard contractual clauses or an adequacy decision. You can ask us for details.
8. How long we keep it
- Customer and order records: for as long as you are a customer, and then for the period our accounting and tax obligations require — generally 10 years.
- Enquiries that never became a purchase: up to 12 months, then deleted.
- WhatsApp conversations: for as long as they are useful for support and proof of delivery.
- Analytics and advertising data: for the retention period set in the tool, typically up to 14 months.
9. Your rights
Depending on where you live, you can ask us to: give you a copy of your data; correct it; delete it; limit what we do with it; give it to you in a portable format; or stop using it for a particular purpose such as marketing. Where we rely on your consent, you can withdraw it at any time, without affecting what we did before you withdrew it.
Ask on WhatsApp or by email and we will answer within 30 days. We may need to confirm who you are before we act, so that nobody else can make requests about your data.
Some data we must keep even if you ask us to delete it — an invoice, for instance, is a record we are legally required to hold.
10. Cookies and tracking
Our site uses a small number of cookies and similar technologies:
- Necessary — to make the site work and remember basic choices such as your currency.
- Analytics — Google Analytics, to count visits and see which sections people read.
- Advertising — the Meta Pixel, to measure which ads bring customers and to show ads to people who visited. This can link your visit to your Facebook or Instagram account if you have one.
Some of those advertising measurements are sent to Meta from our server rather than from your browser, because browsers and ad blockers often stop the measurement before it leaves the page. What we send is limited to the same technical details the Pixel would have sent anyway: the Meta cookies already set on this site, your IP address, your browser description, the country we see you in, the plan you looked at, and a random ID this site made up for your browser. We do not send Meta your name, your phone number or your WhatsApp messages. It is used only to tell which ad produced an order. Because this part happens on our server, your browser's tracking protection cannot block it — if you would rather we left your visit out of it, tell us on WhatsApp and we will.
You can block or delete cookies in your browser settings, turn off ad personalisation in your Facebook and Google account settings, and use your browser's "do not track" or tracking-protection features. The site works without the analytics and advertising ones.
11. Security
The site is served over HTTPS, our records are held in access-controlled accounts, and the keys used by our order form are kept server-side and never appear in the page. No system is perfectly secure, and we cannot guarantee that a transmission over the internet is safe, but if a breach ever affects your data and is likely to put you at risk, we will tell you and the relevant authority without undue delay.
12. Children
The service is for adults. We do not knowingly collect data about anyone under 18. If you believe a minor has given us data, tell us and we will delete it.
13. Third-party links and tools
Our site, our messages and the workspace itself contain links to services we do not control. Once you leave our site — or once you are working inside a third-party tool — that company's own privacy policy governs what it collects about you and what it does with it. We are not responsible for their practices and this policy does not cover them. If it matters to you, read theirs before you use the tool.
14. Changes
If we change this policy we update the date at the top of this page. Significant changes will be announced on the site.
15. Contact and complaints
Questions or requests: +212 675 020 029 or support@walidtoolsprovider.com.
If you are not satisfied with our answer, you can complain to the data-protection authority where you live. If you are in the EEA or UK, that is the supervisory authority where you live.